Red Cross offers virtual care for families struggling with loss, grief amid COVID-19


SAVANNAH, Ga. (WSAV) – The American Red Cross is launching a Virtual Family Assistance Center to support families struggling with loss and grief during the coronavirus pandemic.

The Red Cross says many families have experienced a disrupted grieving process due to COVID-19. To help, the organization has set up a virtual team of specially trained mental health, spiritual care and health services volunteers who are:

  • Connecting with families over the phone to offer condolences, support and access to resources that may be available
  • Providing support for virtual memorial services for families, including connecting with local faith-based community partners
  • Hosting online classes to foster resilience and facilitate coping skills
  • Sharing information and referrals to state and local agencies as well as other community organizations including legal resources for estate, custody, immigration or other issues

“This is an incredibly difficult time for everyone, but especially for those who have lost a loved one due to COVID-19,” Louise Welch-Williams, the Regional CEO of the Red Cross of SC, said. “Not only have these families experienced the unexpected passing of a loved one, but they are also facing additional challenges caused by this public health emergency. We want them to know that the Red Cross is here to provide compassion and support as they grieve.”

To access a support hub with special virtual programs, information, referrals and services to support families in need, CLICK HERE. People without internet access can call 833-492-0094 for help.

All Family Assistance Center support will be provided virtually and is completely confidential and free.

The hub will also connect people to other resources in their community.

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