Customer Frustrated With Comcast Changes - Local news, weather, sports Savannah | WSAV On Your Side

UPDATE: COMCAST RESPONDS TO Customer Frustrated With Changes

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Comcast tells us this afternoon that this changeover affects only about one percent of its greater Savannah area customers, which is about 1,000 households. "This impacts a very small number of people," said Andy Macke of Comcast.

Macke told us the company is in the final stages of its digital conversion and these are basic cable customers who apparently were still picking up a signal without an adapter.  Macke says those customers may have had newer televisions with the kind of digital tuners who could pick up the encrypted programming.

He says for those who still need basic cable service, the adapter boxes are available free of charge (for up to two years.)  He says a customer who wants H-D service will need to pay an additional monthly charge of about ten dollars.  There is also a monthly fee for an HD cable box.  But Macke says the company is running a special now that allows a customer to get a box for about two dollars per month.

He told us that Comcast emailed and wrote customers about the change and sent the adapter boxes in advance.


Walter Bohln told us he can no longer watch WSAV or any other local Savannah channel. He has a limited basic cable plan and earlier this week Comcast scrambled local channels. Bohln says he was warned in an email from Comcast about two weeks ago and assumes other customers received emails or letters. Bohln received a box that would allow him to unscramble the channels but says it won't allow him to watch programs in high definition. For that, he says he would have to purchase an HD cable box for a cost of about 7 dollars per month plus he says he's been told his basic cable plan would increase about ten dollars per month.

We have reached out to Comcast for more information. We do know people can restore local channels by using an antennae (and not paying for cable at all.). But Bohlin says depending on where a person lives, they may not get always get great reception from the antennae.

Bohln worries about people who are less well off than he is, saying at some point, basic TV uiin HD may only be for people with better incomes.

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