Raleigh gym comps members after billing issue - Local news, weather, sports Savannah | WSAV On Your Side

Raleigh gym comps members after billing issue

Posted: Updated:
RALEIGH, N.C. -

Members of a Raleigh gym who were accidentally charged almost $3,000 for one month in July are having their October fees waived.

In a letter sent to members, Fitness Connection said the mishap was "painful and frustrating." The gym said October membership fees would be waived in order to reward members for their patience and loyalty.

In July, some members of Fitness Connection, which has five Triangle locations, were accidentally charged $2,900 Tuesday night. The mistake was caused by simply misplacing a decimal.

Fitness Connection first began hearing about mischarges from their locations in the Houston, Dallas and Raleigh, the company's senior vice president of operations, Josh Harwood, said.

Harwood said the vendor Fitness Connection uses for processing bills mistakenly billed customers. He said it isn't yet clear how it's happening but he insists the data from Fitness Connection is being sent to the vendor correctly.

According to Harwood, the vendor claims money was not actually drawn from accounts, but accounts were "frozen." Harwood says the computer step to actually take the funds was not executed.

"Everything will be taken care of," said Jeff Skeen, CEO of Fitness Connection's parent company, Titan Fitness.

  • Wake CountyMore>>

  • Raleigh Police release photos of robbers of sweepstakes parlor

    Raleigh Police release photos of robbers of sweepstakes parlor

    Wednesday, April 23 2014 3:27 PM EDT2014-04-23 19:27:47 GMT
    Raleigh police released images of two suspects said to have shot a man at an Internet sweepstakes parlor in Raleigh Wednesday on Crabtree Boulevard.

    Raleigh police released images of two suspects said to have shot a man at an Internet sweepstakes parlor in Raleigh Wednesday on Crabtree Boulevard.
  • More than $100k in penalties issued in NC State Fair accident

    More than $100k in penalties issued in NC State Fair accident

    Wednesday, April 23 2014 2:12 PM EDT2014-04-23 18:12:13 GMT
    Five people were injured on the Vortex when the ride jolted into motion at the 2013 N.C. State Fair.Five people were injured on the Vortex when the ride jolted into motion at the 2013 N.C. State Fair.
    The Department of Labor issued more than $100k in penalties in connection with an accident at the State Fair in 2013 that injured five people.
    The Department of Labor issued more than $100k in penalties in connection with an accident at the State Fair in 2013 that injured five people.
  • 9th suspect arrested in Wake Forest kidnapping

    9th suspect arrested in Wake Forest kidnapping

    Wednesday, April 23 2014 1:01 PM EDT2014-04-23 17:01:55 GMT
    Frank Janssen was kidnapped from his Wake Forest home on April 5.Frank Janssen was kidnapped from his Wake Forest home on April 5.
    The ninth suspect named in an indictment handed up Tuesday has been arrested in connection with the kidnapping of a Wake Forest man.   
    The ninth suspect named in an indictment handed up Tuesday has been arrested in connection with the kidnapping of a Wake Forest man.   
  • Most Popular StoriesMost Popular StoriesMore>>

  • Mom bites off dog's ear to save daughter during attack

    Mom bites off dog's ear to save daughter during attack

    Tuesday, April 22 2014 2:49 PM EDT2014-04-22 18:49:19 GMT
    Image from CNN/KHOU-TVImage from CNN/KHOU-TV
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
  • Owner of Raleigh 'Party Mansion' guilty of tax evasion

    Owner of Raleigh 'Party Mansion' guilty of tax evasion

    Monday, April 14 2014 4:07 PM EDT2014-04-14 20:07:04 GMT
    Claude Verbal II, who now lives in Miami, pleads guilty to a number of federal tax evasion charges.
    Claude Verbal II, who now lives in Miami, pleads guilty to a number of federal tax evasion charges.
  • Indictment: Prosecutor was target of Wake Forest kidnapping

    Indictment: Prosecutor was target of Wake Forest kidnapping

    Tuesday, April 22 2014 6:57 PM EDT2014-04-22 22:57:33 GMT
    The U.S. Department of Justice said Kevin Melton has been charged with conspiring to kidnap in relation to the abduction of Frank Janssen from his Wake Forest homeThe U.S. Department of Justice said Kevin Melton has been charged with conspiring to kidnap in relation to the abduction of Frank Janssen from his Wake Forest home
    Nine people have been indicted in connection with the kidnapping of a Wake Forest man whose daughter prosecuted a high-ranking member of the Bloods street gang.
    Nine people have been indicted in connection with the kidnapping of a Wake Forest man whose daughter prosecuted a high-ranking member of the Bloods street gang.
Powered by WorldNow

1430 East Victory Drive
Savannah, GA 31404

Telephone: 912.651.0300
Fax: 912.651.0320
Email: newsemailalert@wsav.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.