Equipment Upgrade at Hunter Apparently Affecting Garage Openers - Local news, weather, sports Savannah | WSAV On Your Side

Equipment Upgrade at Hunter Apparently Affecting Garage Door Openers

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What's up with garage door openers? We seem to have the answer. First, the issue. Dozens of people have been calling several companies saying that their remote transmitter openers have not been working. "We started getting calls last Thursday," says Larry Jameson from Overhead Door Company of Savannah. He says most people cannot use any remote device (on their key chain or a separate device that most people stash in their vehicle) from the outside of their garage. He also says the key pad on the outside of the garage normally isn't working either. "The only thing most people can do is go inside their garage and open the door that way," he told us.

Jameson says the issue appears to be Frequency 390, which he says is used by many garage door remotes, specifically those manufactured before 2008. He says information from his corporate office indicates that in some cities, military installations have ended up having something to do with the problem.

Ron Elliott, a spokesman for Fort Stewart and Hunter Army Airfield says on Wednesday, April 10 an equipment upgrade at Hunter's Communications Tower took place. He says that apparently boosted Hunter's signal. Elliott points out that the FCC has assigned frequencies from 380 to 399.9 for military and public safety use. While it is regrettable that the interference is taking place, Elliott says there's no automatic remedy for anyone with a garage door device that is basically using an unlicensed signal.

Jameson told me that unless the interference stops, the only solution he has for his customers is to buy a new kind of transmitting device which he says in some cases may cost about $200. Jameson says the majority of complaints have come from within one or two miles of Hunter Army Airfield. However News 3 has also received a call from a man in Hinesville who told me he was having the same problem.

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