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Delta Passenger: Accolades For The Crew

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Three passengers on last night's Delta plane that ended up on the grass by the runway at the Savannah International Airport have accolades for the crew. "They apologized over and over," says Christine Bennetts who is from England.

Bennetts is a photographer taking part in a seminar on Tybee Island.  She and two visiting artists from Germany, Joerg and Petra Kugelmeier say everything seemed fine until landing. "It seemed like the pilot may have come in too quickly," said Mr. Kugelmeier.  "Before we knew it, we were on the grass."

Mrs. Kugelmeier says she thought the tip of the plane seemed up instead of down. All three said they thought the crew did a good job of getting people off the plane. "And they really did apologize over and over," Bennetts says.

Bennetts also told us it had been very foggy in the air before they approached Savannah. "But when we descended it cleared up quickly. So I don't know if that had anything to do with what happened."

The Kugelmeiers say they were not frightened but that it was a big "jolt" when they landed. They did say most people were anxious to get off the plane however.

All three say they are frequent fliers and while this experience was unusual, it certainly won't keep them from flying.  "I will probably fly on Delta again," says Bennetts.

The three have no complaints about Delta's actions after the incident. They say Delta personnel were helpful but it did take two hours to get their luggage. Bennetts also said from what she know now at least, she doesn't feel she can really fault the pilot. "I think we could have ended up in the building instead of on the grass so it seems like he may have done the best he could," she told us.

The three also say Delta has offered them compensation in the form of $200 per passenger and extra points. Finally, they say they will be getting on a plane to go home two weeks from now. But this morning they were all happy to be on the ground. "I can see how this experience would make someone who doesn't fly a lot nervous," says Bennetts. "But flying is still safer than riding in a car."

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